Diesel Direct achieves 84% no-touch invoice processing and 99% accuracy with Vic.ai
Diesel Direct's AP team ran a perpetual backlog with 100 or more unread invoice emails at any given time, while their template-based software broke whenever vendors changed invoice formats. The manual check process consumed four to six hours every Friday, and fuel-supplier auto-drafts created debit balances whenever the team fell behind on processing.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Invoice ingestion into Vic.ai
All invoices now go through Vic.ai, posting and integrating directly into Great Plains.
Tools used
Vic.aiMicrosoft Great Plains · partner
Outcome
Diesel Direct achieved an 84% no-touch invoice processing rate with 99% accuracy in coding and classification, shortened the AP financial close from four to three days, and realized three FTE headcount efficiencies. Payment automation gave each AP analyst three to six additional hours of capacity per week, and the company can now scale AP across new entities without adding headcount.
What failed first
Diesel Direct's template-based document management and workflow software proved inflexible and prone to errors, breaking whenever vendor invoice formats changed and requiring costly manual template redevelopment each time.