appointment_scheduling · realestate · workflow
Beside helps Avery handle 125 calls a day and save 4–5 hours with an AI receptionist
Avery's inbound communication—peaking at 125 calls per day with text volumes spiking into the hundreds—created constant bottlenecks; missed calls and unanswered messages led to lost deals, delayed projects, and unresolved repair issues.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Inbound call arrives
Calls come in while Avery is in meetings or handling field work and cannot answer directly.
Tools used
Beside
Outcome
With Beside, calls are answered while Avery is in meetings, appointments are scheduled, and structured notes are captured automatically. Avery estimates saving four to five hours per day, and the system has expanded to a second phone number dedicated to dispatch.
Results
Volume125 calls per day
Grounding & classification
Source type: vendor customer story
19 fields verified against source quotes, 2 dropped as unverifiable.
ai receptionistconversational aisummarizationcall recordingfailure mode describedhuman review describednamed customerproduction runtime claimedtools describedworkflow describedreal estateemployee productivitytime savedvendor customer storyappointment schedulingcustomer supportintake to triagevoice call handling