appointment_scheduling · healthcare · workflow
CommonSpirit Health saves 74,878 staff hours and meets CY24 MAWV targets in under nine months with Notable automated outreach and scheduling
CommonSpirit Health fell short of its 2023 Medicare Annual Wellness Visit goals due to a fragmented outreach and scheduling process that left care gaps unresolved at scale and imposed significant manual burdens on staff and clinic resources.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Automated MAWV outreach launch
CommonSpirit launched a coordinated, automated outreach campaign prioritizing MAWV as 50% of all care gap outreach.
Tools used
Notable
Outcome
By September 2024, rollout regions in California and the Southwest exceeded the annual 58.8% MAWV enterprise target, reversing prior underperformance. Over 160,000 patient outreaches were completed in 2024 generating roughly 1.05 million touchpoints. CommonSpirit saved over 74,800 staff hours and avoided nearly 446,000 manual calls. In 2025, automated scheduling booked 1,126 appointments and saved an additional 26,188 hours.
Results
Time saved74,878
Volumenearly 446,000
Running sinceMarch 2024
Grounding & classification
Source type: vendor customer story
28 fields verified against source quotes.
agentic workflowmedical recordhuman review describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedhealthcareautomation rateemployee productivitythroughput increasetime savedvendor customer storyappointment schedulingback office opsautonomous resolutionescalation workflow