appointment_scheduling · healthcare · workflow
Good Shepherd Rehabilitation Network reduces no-shows and captures $93,360 in additional revenue using Notable intelligent automation
Good Shepherd faced persistent no-shows and late cancellations caused by manual reminder methods: staff spent hours making phone calls and patients left with paper reminder cards, with no easy digital way to cancel or reschedule.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Rehabilitation appointment scheduled
Patients schedule multiple hours of rehabilitation therapy, often across a series of appointments on different days.
Tools used
Notable
Outcome
After implementing Notable, the no-show rate fell from 5.4% to 3.5%, recapturing more than 778 visits and an estimated $93,360 in additional revenue within three months, alongside a 92% patient satisfaction rating.
Results
Time savedmore than 778 visits
Volume5.4%
Cost replaced$93,360
Grounding & classification
Source type: vendor customer story
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agentic workflowmetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedhealthcarecustomer satisfactionemployee productivityrevenue increasevendor customer storyappointment schedulingpatient onboardingautonomous resolution