Notable Intelligent Scheduling drives 2x increase in new patient appointments for North Kansas City Hospital and Meritas Health
NKCH and Meritas Health patients were increasingly frustrated with the online scheduling experience through their previous vendor, while staff faced heavy duplicative work because the legacy platform only placed holds on calendar slots and required manual confirmation and rebooking of every appointment.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Patient or provider triggers scheduling
Patients schedule appointments based on their desire for care or guidance from a provider.
Tools used
Notable Intelligent Scheduling
Outcome
Following deployment of Notable Intelligent Scheduling, scheduled appointment rates jumped from 5.7% to 14%, with over 400 online appointments booked per week. Patient satisfaction reached 96%, twice as many patients now self-schedule, 18% of scheduled appointments are with new patients, and 28% are booked outside office hours.
What failed first
The previous vendor's scheduling platform only placed holds on providers' calendars without confirming appointments, forcing staff to manually confirm and rebook each one and driving patient frustration with the online experience.