appointment_scheduling · healthcare · workflow
ThedaCare automates care gap outreach with Notable, closing 900+ care gaps and saving an estimated 350 staff hours in 3 months
Outreaching to patients with open care gaps was one of healthcare's most administratively burdensome manual tasks, requiring staff to spend hours calling patients; failing to close gaps in time risks missed diagnoses, increased costs, and lower performance on value-based care contracts.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Care gap detected, outreach initiated
Care gap detection is automated so a patient can book a visit with their provider immediately after a care gap is identified.
Tools used
Notabledigital assistants
Outcome
Notable's digital assistants closed more than 900 care gaps in a 3-month period, saved an estimated 350 staff hours, and enabled ThedaCare to reach roughly 3X more patients than manual methods, with approximately 30% of outreach recipients starting the care gap closure process.
Results
Time saved350 hours
Volumemore than 900
Grounding & classification
Source type: vendor customer story
29 fields verified against source quotes.
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