appointment_scheduling · healthcare · workflow
TrendyMinds and Algolia partnered to create a personalized and easy to manage search experience for the Indiana University Health website
IU Health needed a personalized search experience to connect patients with physicians and medical resources, while managing data scattered across multiple first and third party repositories each with its own endpoint — creating a hectic backend and administrative pain points on provider pages.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Patient searches IUHealth.org
Visitors use the IUHealth.org search box, transformed into an innovative discovery experience.
Tools used
Algolia
Outcome
After implementing Algolia, IUHealth.org saw a 16% increase in searches within two weeks of launch and a 17% increase in online scheduled appointments, while consolidating all provider data sources into a single Algolia-powered backend.
Results
Time saved16%
Volume17%
Running since2017
Grounding & classification
Source type: vendor customer story
19 fields verified against source quotes.
enterprise searchpersonalizationrecommendation systemknowledge basemetric backednamed customerproduction runtime claimedtools describedworkflow describedhealthcareconversion increasethroughput increasevendor customer storyappointment schedulingback office opsdata sync enrichment