back_office_ops · saas · workflow
With 92% adoption, Glean helps Upside employees find what they need, when they need it
As Upside grew rapidly, employees struggled to find critical information buried across Google Drive, Slack, Jira, and Confluence; pulse surveys showed declining confidence in locating knowledge, and teams wasted time recreating documents that already existed.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Pilot then company-wide rollout
After testing Glean with a pilot group, Upside rolled it out company-wide in just one month.
Tools used
Glean
Outcome
Glean achieved 92% company-wide adoption, saving over 2,000 hours monthly and generating more than $1.2M in time-value recovered, with 3,400+ Glean agents created in total.
Results
Time saved2k+
Volume92%
Cost replaced>$1.2M
Grounding & classification
Source type: vendor customer story
23 fields verified against source quotes.
enterprise searchknowledge searchknowledge basemetric backednamed customerproduction runtime claimedtools describedworkflow describedsoftwareautomation rateemployee productivitytime savedvendor customer storyback office opshr onboardingrag answering