back_office_ops · energy · workflow
BT automates 163 processes saving over 20,000 hours per month with Blue Prism RPA
BT's employees spent significant time on simple, repetitive, mundane tasks, limiting their ability to focus on customers and complex work across a 100,000-person global workforce.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Process vetting
BT critically evaluates which repetitive, data-driven processes are suitable for automation before proceeding.
Tools used
Blue Prism
Outcome
BT automated 163 individual processes using 266 digital workers, saving more than 20,000 hours per month of manual effort and enabling growth in teams who can now take on more varied work.
Results
Time savedmore than 20,000 hours per month
Volume163
Running sinceApril 2017
Grounding & classification
Source type: vendor customer story
23 fields verified against source quotes.
agentic workflowhuman review describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedtelecomautomation rateemployee productivitytime savedvendor customer storyback office opsit supportautonomous resolution