back_office_ops · finance · workflow
UiPath RPA helps Caixa Geral de Depósitos save 370,000 hours across 18 departments
As a 144-year-old institution focused on operational cost reduction and customer satisfaction, CGD needed to streamline many of its processes and enable employees to concentrate on more value-added work.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · RPA Center of Excellence created
CGD created an RPA center of excellence (CoE) located in the Business Operations Unit to coordinate and drive RPA adoption throughout the institution.
Tools used
UiPathRPA
Outcome
By end of 2020, RPA had been deployed across 18 departments with over 110 initiatives, saving an estimated 370,000 employee hours; the bank also automated over sixty thousand COVID-related customer communications.
Results
Time saved370,000 hours
Volume18
Running since2018
Grounding & classification
Source type: vendor customer story
19 fields verified against source quotes.
human review describedmetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedbankingemployee productivitythroughput increasetime savedvendor customer storyback office opsfinance ops