back_office_ops · education · workflow
Irvine Valley College uses Otter.ai to deliver live captions and accumulate close to 1 million minutes of course transcription
Irvine Valley College needed to provide live captions and accessible transcripts for a diverse student body that includes ESL students and deaf or hard-of-hearing students and faculty; the COVID-19 pandemic made this an urgent necessity when all classes moved online suddenly.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Otter activates in Zoom session
Faculty or staff with Otter connected to their Zoom account trigger automatic captioning when a session begins.
Tools used
OtterZoom · partner
Outcome
Irvine Valley College expanded Otter across faculty, staff, and students, accumulating close to a million minutes of transcribed courses since October 2020, with students returning semester after semester requesting access.
Results
Time savedclose to a million minutes
Volumecome back semester after semester
Running sinceOctober 2020
Grounding & classification
Source type: vendor customer story
17 fields verified against source quotes.
speech to textmeeting recordingmetric backednamed customerproduction runtime claimedtools describedworkflow describededucationcustomer satisfactionthroughput increasevendor customer storyback office opsmeeting to artifacts