back_office_ops · saas · workflow
Leading financial software provider saves 3,000+ hours monthly with Glean, unlocking $2.3M yearly value
Over 1,000 employees relying on 30+ tools could not find information efficiently; per-platform search was too weak, and siloed departmental knowledge sources left teams misaligned.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Employee information need
Employees needed information but 30+ disconnected tools left them bouncing between systems and interrupting colleagues for answers.
Tools used
Glean
Outcome
Glean helped employees reclaim over 3,000 hours per month, translating to more than $2.3M in annual value; adoption exceeded 80% with 78% monthly active users and over 6.4 million queries run in a year.
Results
Time savedover 3,000 hours per month
Volume96.8%
Cost replaced>$2.3M
Grounding & classification
Source type: vendor customer story
25 fields verified against source quotes.
agentic workflowenterprise searchknowledge searchknowledge basemetric backedproduction runtime claimedtools describedworkflow describedsoftwarecost reductionemployee productivitytime savedvendor customer storyback office opsrag answering