back_office_ops · services · workflow
ABBYY Intelligent Document Processing automates 90% of Paragon Customer Communications' inbound workload
Paragon's inbound team processes over 35 million pages of structured and unstructured customer communications annually across post, email, scanning, and fax channels, creating a growing challenge to handle documents quickly and efficiently.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Multi-channel document arrival
Inbound customer communications arrive via post, email, remote location scanning, and fax.
Tools used
ABBYY
Outcome
With ABBYY's intelligent document processing platform, 90% of Paragon's inbound workload can now be processed digitally, enabling employees to focus on higher-impact work and accelerating Paragon's wider digital transformation.
Results
Volume90%
Grounding & classification
Source type: vendor customer story
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