back_office_ops · finance · workflow
Super.com saves 1,500+ hours monthly and onboards employees 20% faster with Glean
As Super.com scaled, knowledge became scattered across multiple platforms. A shift to a written documentation culture helped transparency but created a new problem: employees had to search across various tools, wasting time and duplicating effort.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Employee triggers search
Employees are encouraged to 'Glean it' whenever they have a question, making Glean the go-to tool for finding information.
Tools used
GleanGlean Chat
Outcome
Glean's AI-powered search saved Super.com more than 1,500 hours monthly, cut per-employee search time by 20 minutes per day, reduced onboarding time by 20%, and delivered 17x ROI with over 80% adoption across 7,000 employees.
Results
Time saved1,500+ hours monthly
Volume20 minutes faster per day
Grounding & classification
Source type: vendor customer story
26 fields verified against source quotes, 1 dropped as unverifiable.
agentic workflowenterprise searchknowledge searchknowledge basemetric backednamed customerproduction runtime claimedsource backedtools describedworkflow describedfinancial servicescycle time reductionemployee productivitytime savedvendor customer storyback office opshr onboardingrag answering