back_office_ops · education · workflow
UC Davis Student Disability Center uses Otter.ai to fulfill note-taking accommodations for all students
UC Davis's Student Disability Center struggled to fulfill the volume of requests for note-taking accommodations, relying on a volunteer-based system that suffered from a shortage of volunteers and left some students without services.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Student requests accommodation
Students with disabilities submit requests for note-taking accommodations to the Student Disability Center.
Tools used
OtterOtter Assistant
Outcome
After adopting Otter, UC Davis went from a volunteer-based fulfillment that could not reliably meet demand to being able to accommodate all students requiring note-taking services, with Otter becoming one of the most used accommodations at the school.
Results
Running since2019
Grounding & classification
Source type: vendor customer story
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