back_office_ops · saas · workflow
Webflow saves 300+ hours a month with Glean
Webflow's employees relied on Slack, Google Drive, and Atlassian to store knowledge but lacked a unified search layer, forcing manual checks across each system and leaving new hires dependent on colleagues to find resources.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Fragmented search triggered
Employees search for knowledge fragmented across Slack, Google Drive, and Atlassian with no unified solution.
Tools used
GleanSlackGoogle DriveAtlassianZendeskJira
Outcome
After deploying Glean, 65% of Webflow employees use it for knowledge discovery, saving 300+ hours monthly, and over 3,400 Glean agents have been created in total.
Results
Time saved300+
Volume65%
Grounding & classification
Source type: vendor customer story
27 fields verified against source quotes.
ai agententerprise searchknowledge searchknowledge basemetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedsoftwareemployee productivitytime savedvendor customer storyback office opshr onboardingit supportdata sync enrichmentrag answering