back_office_ops · realestate · workflow
Zillow's adoption of Glean builds an AI-forward culture with 1.5+ hours saved per employee weekly and over 3,400 agents created
Zillow's permanent shift to remote work scattered information across multiple applications and eliminated the informal office connections that previously facilitated knowledge sharing, leaving employees unable to find what they needed and creating significant discoverability challenges.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Remote work triggers search need
Employees struggled to find what they needed, triggering the need for a unified discoverability platform.
Tools used
GleanDatabricks Genie · partnerSlack · partnerCursorClaude CodeJIRAGitHub
Outcome
Glean saves each Zillow employee 1.5 hours per week on information searching, achieved over 80% adoption across the company, and enabled the creation of more than 3,400 specialized agents across critical workflows.
Results
Time saved1.5+ hours
Volumeover 80%
Grounding & classification
Source type: vendor customer story
36 fields verified against source quotes.
agentic workflowai agententerprise searchknowledge searchragknowledge basemetric backednamed customerproduction runtime claimedsource backedtools describedworkflow describedreal estatedeflection rateemployee productivitytime savedvendor customer storyback office opshr opsincident managementit supportautonomous resolutionrag answering