Beside AI receptionist helps GAB Security handle 500 calls a week, cut stress from 80 to 20, and win more repeat contracts
GAB Security's Gregory Bacciano received around 500 calls per week spanning job seekers, prospects, and training inquiries, all routed to his personal phone with no system to filter or prioritize them. When calls went unanswered, prospects moved on to competitors immediately, costing the business real deals and employees.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Inbound call arrives
GAB Security receives around 500 inbound calls per week spanning employment inquiries, client coverage requests, and training shoppers.
Tools used
BesideGoogle Voice
Outcome
Since adopting Beside, Gregory recovered roughly three hours per day, reduced his self-reported stress from 80 to 20, and gained three new repeat clients. The team now runs meetings without interruption and follows up on prospects deliberately rather than reactively.
What failed first
Gregory tried Google Voice and alternate numbers as workarounds to protect his personal line, but none of the temporary fixes truly solved the missed-call problem. Other competing solutions on the market felt too expensive or not reliable enough to trust with inbound calls.