call_center_ai · energy · workflow
Claro Brazil improves sales conversions by 7%, NPS by 14 points, and reduces complaints 22% with Verint Speech Analytics
Claro Brazil sought to improve sales performance and deliver superior customer service at scale, requiring greater accuracy in call analysis to support its customer-centric strategy.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · AI call transcription
Verint Exact Transcription Bot significantly enhances call analysis accuracy, enabling sales calls to be made faster, more agile, and more precise.
Tools used
Verint Speech AnalyticsVerint Da Vinci AIVerint Exact Transcription Bot
Outcome
Claro's areas integrated with Verint Speech Analytics improved sales conversions by 7%, raised Transactional Net Promoter Score by 14 points (a 1.5x improvement), and achieved a 22 percent reduction in customer complaints with regulatory agencies.
Results
Volume7%
Grounding & classification
Source type: vendor customer story
24 fields verified against source quotes.
data extractionspeech to textcall recordingmetric backednamed customerproduction runtime claimedsource backedtools describedworkflow describedtelecomconversion increasecustomer satisfactionemployee productivityvendor customer storycall center aicustomer supportsales opsvoice call handling