call_center_ai · travel · workflow
Leading vacations provider increases revenue per agent by 72% with Cresta AI real-time coaching and Agent Assist
Travel demand recovered faster than the company could onboard remote agents; new hires lacked the coaching to close sales and attrition was high, while managers spent 45 minutes wading through each call just to find coachable moments.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Voice sales call begins
A voice call on the outbound sales and marketing channel initiates the workflow.
Tools used
Cresta Agent AssistCresta Coach
Outcome
Agents using Cresta Agent Assist generate 72% more revenue, amounting to $235,528 more sales per quarter on average, managers save 2-4 hours per week, and 100% of calls are automatically QA'd for recording disclosure compliance.
Results
Time saved2-4 hours per week
Volume$235,528
Cost replaced72%
Grounding & classification
Source type: vendor customer story
28 fields verified against source quotes.
agent assistconversational aiquality inspectioncall recordinghuman review describedmetric backedproduction runtime claimedtools describedworkflow describedhospitalitytravelautomation rateemployee productivityrevenue increasetime savedvendor customer storycall center aicompliance monitoringsales opsai draft human approvalvoice call handling