call_center_ai · public · workflow
How Niagara Region Transit Turned 100% Missed Calls Into 24/7 Coverage with Synthflow Voice AI
Niagara Region Transit's outdated online forms frustrated residents, produced poor data, and slowed service workflows, while after-hours calls went entirely unanswered.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Resident initiates call
Residents call anytime to make a service request.
Tools used
Synthflow
Outcome
Synthflow Voice AI agents achieved 100% automated data collection 24/7, eliminated missed calls after hours, and cut data submission time by 80% — from 8–10 minutes to 2 minutes — with the model now expanding to more municipalities.
Results
Time saved0%
Volume100%
Grounding & classification
Source type: vendor customer story
26 fields verified against source quotes.
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