call_center_ai · services · workflow
Ally Solutions automates 92% of inbound calls at Onsite Consulting using ElevenAgents
Onsite Consulting received about 100 calls per day, causing technicians to spend valuable time on routine questions and miss revenue from after-hours calls that went unanswered.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Inbound call received
The voice assistant serves as the first point of contact for all inbound calls.
Tools used
ElevenAgentsretrieval-augmented generation
Outcome
After deploying a voice assistant on ElevenAgents, 92% of inbound calls are now fully automated end-to-end, the system generates $24,000 annually in upsells, and 24/7 coverage eliminates missed after-hours opportunities.
Results
Time savedapproximately $2,000 per month
Volume92%
Cost replaced$24,000 annually
Grounding & classification
Source type: vendor customer story
35 fields verified against source quotes.
ai receptionistconversational airagrecommendation systemvoice aiknowledge basepolicy documenthuman review describedmetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedprofessional servicesautomation ratecustomer satisfactiondeflection raterevenue increasetime savedvendor customer storyappointment schedulingcall center aicustomer supportautonomous resolutionescalation workflowvoice call handling