call_center_ai · services · workflow
Qualfon Increases CX Automation and Fuels Success with Verint
Qualfon needed to move beyond point tools toward a true platform to realize CX automation and achieve outcomes more quickly across their contact center and back-office operations.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Platform adoption
Qualfon adopts Verint Workforce Management, part of Verint Open Platform, and MyVerint App to enable CX automation.
Tools used
Verint Workforce ManagementVerint Open PlatformMyVerint App
Outcome
Qualfon has seen significant improvements in attendance and attrition and is well positioned to drive and achieve future success through Verint's platform.
Source
https://www.verint.com/case-studies/qualfon-increases-cx-automation-and-fuels-success-with-verint/
Grounding & classification
Source type: vendor customer story
14 fields verified against source quotes.
metric backednamed customertools describedworkflow describedprofessional servicesemployee productivityvendor customer storyback office opscall center aihr ops