call_center_ai · saas · workflow
Thoughtly leverages ElevenLabs to build AI call centers
Businesses needed to automate inbound and outbound phone calls at scale, but no low-latency voice models existed to make AI phone agents sound realistic enough for production deployment.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Inbound or outbound call initiated
Businesses deploy AI agents to automate inbound and outbound phone calls for sales and support.
Tools used
ElevenLabsElevenLabs voice library
Outcome
Businesses automate millions of calls through Thoughtly's AI agents powered by ElevenLabs voices, with an average handle time of 50 seconds, enabling zero call wait times and 24/7 support.
Results
Time saved50 seconds
Volumemillions of calls
Running sinceOctober 2023
Grounding & classification
Source type: vendor customer story
30 fields verified against source quotes.
ai agentconversational aivoice aicall recordingmetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedsoftwarecustomer satisfactionresponse time reductionthroughput increasetime savedvendor customer storyappointment schedulingcall center aicustomer supportlead processingsales outreachautonomous resolutionvoice call handling