call_center_ai · healthcare · workflow
Zingage supports 3X more calls for home care agencies using ElevenAgents
Home care agencies depend on phone calls around the clock for scheduling changes, caregiver callouts, and emergencies, but the industry standard of phone trees left callers navigating menus, waiting on hold, and unable to get instant answers — all in a context where reliability and empathy are non-negotiable.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Inbound or outbound call received
ElevenAgents takes inbound and outbound calls around the clock for home care agencies.
Tools used
ElevenAgentsZero Retention ModeSTTLLMTTS
Outcome
Since deploying ElevenAgents, Zingage scaled call volume by 3X, resolved 90%+ of calls autonomously with human escalation reserved for urgent cases, maintained HIPAA compliance via Zero Retention Mode, and replaced phone trees with a 24/7 voice agent.
What failed first
A previous voice AI vendor had uptime problems, prompting Zingage to switch to ElevenAgents in search of the stability their agencies required.
Results
Volume3X
Running since2025
Grounding & classification
Source type: vendor customer story
30 fields verified against source quotes.
agentic workflowconversational aispeech to textvoice aicall recordingfailure mode describedhuman review describedmetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedhealthcareautomation ratedeflection ratethroughput increasevendor customer storycall center aicustomer supportautonomous resolutionescalation workflowvoice call handling