With 92% adoption, Glean helps Upside employees find what they need, when they need it
As Upside grew rapidly, employees struggled to find critical information buried across Google Drive, Slack, Jira, and Confluence; pulse surveys showed declining confidence in locating knowledge, and teams wasted time recreating documents that already existed.
Glean achieved 92% company-wide adoption, saving over 2,000 hours monthly and generating more than $1.2M in time-value recovered, with 3,400+ Glean agents created in total.
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Frequently asked questions
What did this team achieve with this AI workflow?
Glean achieved 92% company-wide adoption, saving over 2,000 hours monthly and generating more than $1.2M in time-value recovered, with 3,400+ Glean agents created in total.
What tools did this team use?
Glean, Google Drive, Slack, Jira, Confluence.
What results were reported?
Employee adoption rate: 92%; Hours saved monthly: 2k+; Value of time saved from improved knowledge access: >$1.2M; Glean agents created within 6 weeks of launch: 500 (source-reported, not independently verified).
How is this back office ops AI workflow structured?
Pilot then company-wide rollout → AI permission-aware search → Instant information retrieval → New-hire onboarding acceleration.