American Airlines uses Coupa AI to digitize 20,400+ contracts and automate global spend management
After a merger, American Airlines faced fragmented manual processes that slowed procurement, invoicing, and sourcing at scale. Lack of visibility made forecasting and supplier negotiations unreliable and time-consuming, and inconsistent workflows increased compliance risk and complexity across regions.
American Airlines fully digitized 20,400+ contracts, achieved year-over-year improvement in PO-backed spend, and now runs AI-powered contract reviews four times a year, with automated invoicing reducing manual work across regions and AI insights cutting contract cycle times.
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Frequently asked questions
What did this team achieve with this AI workflow?
American Airlines fully digitized 20,400+ contracts, achieved year-over-year improvement in PO-backed spend, and now runs AI-powered contract reviews four times a year, with automated invoicing reducing manual work ac…
What tools did this team use?
Coupa.
What results were reported?
Contracts fully digitized: 20,400+; PO-backed spend: YoY improvement of PO-backed spend; AI-powered contract review frequency: 4x a year; Manual work across regions: reduces manual work across regions (source-reported, not independently verified).
How is this procurement AI workflow structured?
Centralize workflows on platform → Automated invoicing processing → Contract digitization with AI insights → Quarterly AI contract reviews.