Call center ai · Production
Army & Air Force Exchange Service understands customer interactions with Verint Speech Analytics and Automated Quality Management
The problem
Army & Air Force Exchange Service sought to better understand customer interactions and improve service quality for agents and customers.
Workflow diagram · grounded in source
1
Speech Analytics deployment
ai_action
“implemented Speech Analytics and Automated Quality Management to better service their agents and customers”
2
Automated Quality Management
validation
“Automated Quality Management to better service their agents and customers”
3
Desktop and Process Analytics
integration
“they enhance processes through Desktop and Process Analytics”
Reported outcome
The exchange implemented Speech Analytics and Automated Quality Management to better service agents and customers, and enhanced processes through Desktop and Process Analytics.
Reported stack
VerintSpeech AnalyticsAutomated Quality ManagementDesktop and Process Analytics
Frequently asked questions
What did this team achieve with this AI workflow?
The exchange implemented Speech Analytics and Automated Quality Management to better service agents and customers, and enhanced processes through Desktop and Process Analytics.
What tools did this team use?
Verint, Speech Analytics, Automated Quality Management, Desktop and Process Analytics.
How is this call center ai AI workflow structured?
Speech Analytics deployment → Automated Quality Management → Desktop and Process Analytics.