Life360 achieves 70% automated resolution rate and 5x support capacity with Ada AI agent Vida
As Life360's user base expanded, inquiry volume rapidly outpaced team capacity. Over 90% of inquiries were handled via email, leading to long response times, increasing operational strain, and a growing backlog of unresolved tickets.
Life360 achieved an immediate 70% automated resolution rate, with Vida managing the workload equivalent of 400 FTE, response times 3x faster, and support capacity increased 5x to handle 150,000 inquiries per month.
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Frequently asked questions
What did this team achieve with this AI workflow?
Life360 achieved an immediate 70% automated resolution rate, with Vida managing the workload equivalent of 400 FTE, response times 3x faster, and support capacity increased 5x to handle 150,000 inquiries per month.
What tools did this team use?
Ada, Vida.
What results were reported?
FTE workload equivalent managed by Vida: 400 FTE; Response time improvement: 3x faster; Support capacity increase: 5x; monthly inquiries managed by Vida: 150,000 (source-reported, not independently verified).
How is this customer support AI workflow structured?
Customer inquiry via chat → Vida automates routine inquiries → Autonomous instant resolution → Complex cases to human agents.