Customer support · Production
Axioma achieves 89% AI resolution rate with Tidio's Lyro AI Agent
The problem
Axioma's customer support team was overwhelmed by complex, high-volume inquiries about car body repair and insurance claims, unable to provide after-hours coverage or scale without significantly increasing operational costs.
Workflow diagram · grounded in source
1
Customer inquiry received
trigger
“their customer support team faced increasing pressure to handle complex inquiries about car body repair services and insurance claims”
2
Lyro AI queries knowledge base
ai_action
“Axioma populated Lyro's knowledge base with 370 specialized articles covering repair processes, insurance claim procedures, pricing details, and frequently asked questions”
3
Sales conversation routing
routing
“Specialized conversation paths were designed to guide potential customers through the repair assessment process”
4
Autonomous resolution delivered
output
“Lyro successfully resolved 89% of customer inquiries without human intervention, handling questions about repair services, pricing, and basic insurance claims processes”
Reported outcome
Within months of deployment, Lyro AI resolved 89% of customer inquiries without human intervention and drove 21% sales bot engagement, while delivering 24/7 support and dramatically reducing response times.
Reported metrics
AI resolution rate89%
Sales bot engagement21%
Knowledge base articles370
Response time reductiondecreased dramatically
Reported stack
TidioLyro AI Agent
Frequently asked questions
What did this team achieve with this AI workflow?
Within months of deployment, Lyro AI resolved 89% of customer inquiries without human intervention and drove 21% sales bot engagement, while delivering 24/7 support and dramatically reducing response times.
What tools did this team use?
Tidio, Lyro AI Agent.
What results were reported?
AI resolution rate: 89%; Sales bot engagement: 21%; Knowledge base articles: 370; Response time reduction: decreased dramatically (source-reported, not independently verified).
How is this customer support AI workflow structured?
Customer inquiry received → Lyro AI queries knowledge base → Sales conversation routing → Autonomous resolution delivered.