Procurement · Production

Bandwidth automates vendor management with zero added headcount

The problem

Bandwidth's procurement team, built from scratch in 2021, managed contracts through a fragmented combination of tools — redlining handled outside Zip via Ironclad, documents routed manually via email, and stakeholders unable to track contract versions — effectively turning procurement into de facto project management.

First attempt

The integration between Zip and the external document management repository (Ironclad) was fragmented — only final signed contracts were uploaded to Zip, leaving stakeholders blind to versioning and status, while email and Slack became the informal status-update channel during high-pressure periods.

Workflow diagram · grounded in source
1
Redlined documents sent to vendor
Trigger
Bandwidth's procurement team sends out redlined documents to vendors.
▾ source quote
“When Bandwidth's procurement team sends out redlined documents”
2
Vendor responses auto-routed into Zip
Integration
Vendor responses now flow automatically back into Zip, eliminating manual forwarding and chasing follow-ups.
▾ source quote
“vendor responses now flow automatically back into Zip, eliminating manual forwarding and chasing follow-ups”
3
Adverse Media Agent flags vendor risks
Ai action
The Adverse Media Agent surfaces vendor risk signals, including data and regulatory red flags, before contracts reach further stages of review.
▾ source quote
“Adverse Media Agent: Surfaces vendor risk signals, including data and regulatory red flags, before contracts even reach further stages of review. "This isn't information that our teams had available while we're having these talks of possibly onboarding a new vendor," …”
4
SOC 2 Agent analyzes security documents
Ai action
The SOC 2 Analysis Agent automatically breaks down complex security audit documents.
▾ source quote
“SOC 2 Analysis Agent: Automatically breaks down complex security audit documents, saving Bandwidth's information security team from manually reviewing tedious reports”
5
Price Negotiation Agent benchmarks renewals
Ai action
The Price Negotiation Agent leverages the full history of vendor documentation to generate percentage-change benchmarks at renewal time.
▾ source quote
“Price Negotiation Agent: Leverages the full history of Bandwidth's vendor documentation inside Zip to generate percentage-change benchmarks at renewal time, which previously required manual team effort”
6
Full contract history visible in real time
Output
Full contract version history lives inside the Zip request, visible to all stakeholders in real time.
▾ source quote
“Full contract version history lives inside the Zip request, visible to all stakeholders in real time”
Reported outcome

Zip's AI Contract Orchestration reduced NDA turnaround times by 60%, saves each team member roughly two hours per week previously spent on status-update requests, eliminated legacy tools from the tech stack, and improved cross-team visibility across procurement, infosec, privacy, and legal.

Reported metrics
NDA turnaround time reduction60%
Time saved per team member per weekroughly two hours per week
Overall impact on time savings and efficiencyserious time savings, efficiency, and visibility
Reported stack
ZipZip's AI Contract OrchestrationIroncladAdverse Media AgentSOC 2 Analysis AgentPrice Negotiation AgentDocuSign
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Source
https://ziphq.com/customers/bandwidth
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Zip's AI Contract Orchestration reduced NDA turnaround times by 60%, saves each team member roughly two hours per week previously spent on status-update requests, eliminated legacy tools from the tech stack, and impro…

What tools did this team use?

Zip, Zip's AI Contract Orchestration, Ironclad, Adverse Media Agent, SOC 2 Analysis Agent, Price Negotiation Agent, DocuSign.

What results were reported?

NDA turnaround time reduction: 60%; Time saved per team member per week: roughly two hours per week; Overall impact on time savings and efficiency: serious time savings, efficiency, and visibility (source-reported, not independently verified).

What failed first in this deployment?

The integration between Zip and the external document management repository (Ironclad) was fragmented — only final signed contracts were uploaded to Zip, leaving stakeholders blind to versioning and status, while emai…

How is this procurement AI workflow structured?

Redlined documents sent to vendor → Vendor responses auto-routed into Zip → Adverse Media Agent flags vendor risks → SOC 2 Agent analyzes security documents → Price Negotiation Agent benchmarks renewals → Full contract history visible in real time.

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