Call center ai · Production

Beside AI receptionist helps GAB Security handle 500 calls a week, cut stress from 80 to 20, and win more repeat contracts

The problem

GAB Security's Gregory Bacciano received around 500 calls per week spanning job seekers, prospects, and training inquiries, all routed to his personal phone with no system to filter or prioritize them. When calls went unanswered, prospects moved on to competitors immediately, costing the business real deals and employees.

First attempt

Gregory tried Google Voice and alternate numbers as workarounds to protect his personal line, but none of the temporary fixes truly solved the missed-call problem. Other competing solutions on the market felt too expensive or not reliable enough to trust with inbound calls.

Workflow diagram · grounded in source
1
Inbound call arrives
trigger
“Gregory estimates the volume at 500 calls a week—and not all of them are revenue. A large share of calls are job seekers. Others are actual prospects asking for security coverage, plus people shopping around for training or information.”
2
Beside AI answers and captures
ai_action
“Beside answered, captured the details, and produced notes Gregory could act on immediately—turning what would have been a missed opportunity into a retained client.”
3
Spam and unknown number routing
routing
“they increasingly rely on Beside to handle unknown numbers—especially as spam calls continue to rise—ensuring their attention stays focused on real opportunities”
4
Call summary generated
output
“The summary gives me a targeted approach. I'm setting up my next day based off of it.”
5
Calendar and email sync
integration
“It adds every appointment to my calendar… it works with my email… I couldn't ask anything better.”
6
Human review and follow-up
human_review
“I was able to go through the notes, call that person back, and pinpoint what they needed—and we've been with them since.”
Reported outcome

Since adopting Beside, Gregory recovered roughly three hours per day, reduced his self-reported stress from 80 to 20, and gained three new repeat clients.
The team now runs meetings without interruption and follows up on prospects deliberately rather than reactively.

Reported metrics
Stress level80 to 20
Daily time recoveredroughly three hours
New repeat clients gainedthree
Business credibility and legitimacymore professional and adding a greater sense of legitimacy
Show all 5 reported metrics
stress level80 to 20
daily time recoveredroughly three hours
new repeat clients gainedthree
business credibility and legitimacymore professional and adding a greater sense of legitimacy
personal presence / work-life balancenow be present with my young children
Reported stack
BesideGoogle Voicecalendaremail
Source
https://www.beside.com/customers/ai-receptionist-for-security-companies-how-beside-helps-gregory-bacciano-handle-500-calls-a-week-cut-stress-and-win-more-repeat-contracts
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Since adopting Beside, Gregory recovered roughly three hours per day, reduced his self-reported stress from 80 to 20, and gained three new repeat clients.

What tools did this team use?

Beside, Google Voice, calendar, email.

What results were reported?

Stress level: 80 to 20; Daily time recovered: roughly three hours; New repeat clients gained: three; Business credibility and legitimacy: more professional and adding a greater sense of legitimacy (source-reported, not independently verified).

What failed first in this deployment?

Gregory tried Google Voice and alternate numbers as workarounds to protect his personal line, but none of the temporary fixes truly solved the missed-call problem.

How is this call center ai AI workflow structured?

Inbound call arrives → Beside AI answers and captures → Spam and unknown number routing → Call summary generated → Calendar and email sync → Human review and follow-up.

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