Back office ops ·

Bordr scales NIF application processing with n8n workflow automation

The problem

As Bordr's NIF application orders grew, managing them across multiple disconnected apps became unsustainable without a way to automate workflows and integrate all their services to keep pace with demand.

First attempt

Zapier was evaluated but rejected as too limited for Bordr's complex multi-step workflows, which involved branching and conditional logic beyond what Zapier could handle.

Workflow diagram · grounded in source
1
Client NIF order submitted
trigger
“To manage the client orders for NIFs, Bordr uses several different services and apps, like Postmark, Paperform, Stripe, and Airtable.”
2
Order logged to Airtable
integration
“adding orders to Airtable”
3
Law firm tasks created
integration
“creating tasks for the law firm partner”
4
Power of Attorney PDF generated
output
“The workflow for creating a power of attorney PDF consists of 18 nodes, of which two regular and five core nodes.”
5
Transactional emails sent
output
“integrating Postmark into their workflows made it possible to automatically send transactional emails about every step of the process”
6
NIF PDF delivered to customer
output
“The workflow for sending the NIF to the customer consists of nine nodes, of which one regular and four core nodes.”
Reported outcome

After automating with n8n, Bordr saw a significant increase in productivity and improved customer experience, scaling NIF order operations without sacrificing service quality.

Reported metrics
Productivitysignificant increase in productivity
Customer experienceimproved the customer experience
Operational scalescale our operations without having to sacrifice any of the customer service
Reported stack
n8nPostmarkPaperformStripeAirtable
Source
https://n8n.io/case-studies/bordr/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

After automating with n8n, Bordr saw a significant increase in productivity and improved customer experience, scaling NIF order operations without sacrificing service quality.

What tools did this team use?

n8n, Postmark, Paperform, Stripe, Airtable.

What results were reported?

Productivity: significant increase in productivity; Customer experience: improved the customer experience; Operational scale: scale our operations without having to sacrifice any of the customer service (source-reported, not independently verified).

What failed first in this deployment?

Zapier was evaluated but rejected as too limited for Bordr's complex multi-step workflows, which involved branching and conditional logic beyond what Zapier could handle.

How is this back office ops AI workflow structured?

Client NIF order submitted → Order logged to Airtable → Law firm tasks created → Power of Attorney PDF generated → Transactional emails sent → NIF PDF delivered to customer.

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