Customer support · Production

Botpress customer stories — AI chatbot platform case studies and testimonials

The problem

Users and businesses faced manual, time-consuming customer support processes before adopting Botpress, with no automated way to handle queries at scale.

Workflow diagram · grounded in source
1
Customer query arrives
trigger
“Dahulu, saya perlu mencari dan menyelesaikan isu pelanggan secara manual, tetapi kini chatbot menguruskan semuanya”
2
AI answers from knowledge base
ai_action
“keupayaannya menerima pangkalan pengetahuan tersuai, jadi ia tidak hanya memberikan jawapan generik tetapi benar-benar menyediakan maklumat yang berguna dan disesuaikan”
3
Resolution delivered to customer
output
“Ia membantu saya menjawab pertanyaan pelanggan, menyelesaikan masalah mereka dengan lebih cepat”
Reported outcome

Across multiple customers, Botpress enabled significant automation: Extendly reduced call center volume by 30%, hostifAI handles 75% of conversations without human intervention, Fromages d'ici resolved 99% of customer inquiries with AI, and Waiver Group increased prospects by 25% with full ROI in 3 weeks.

Reported metrics
AI support operations increase (Botpress internal)12 kali ganda
customer inquiries resolved (Fromages d'ici)99%
prospect increase (Waiver Group)25%
ROI achieved (Waiver Group)selepas 3 minggu
Show all 6 reported metrics
AI support operations increase (Botpress internal)12 kali ganda
customer inquiries resolved (Fromages d'ici)99%
prospect increase (Waiver Group)25%
ROI achieved (Waiver Group)selepas 3 minggu
conversations handled without human intervention (hostifAI)75%
call center volume reduction (Extendly)30%
Reported stack
BotpressChatGPTWhatsappTelegramZapierZendesk
Source
https://botpress.com/ms/customers
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Across multiple customers, Botpress enabled significant automation: Extendly reduced call center volume by 30%, hostifAI handles 75% of conversations without human intervention, Fromages d'ici resolved 99% of customer…

What tools did this team use?

Botpress, ChatGPT, Whatsapp, Telegram, Zapier, Zendesk.

What results were reported?

AI support operations increase (Botpress internal): 12 kali ganda; customer inquiries resolved (Fromages d'ici): 99%; prospect increase (Waiver Group): 25%; ROI achieved (Waiver Group): selepas 3 minggu (source-reported, not independently verified).

How is this customer support AI workflow structured?

Customer query arrives → AI answers from knowledge base → Resolution delivered to customer.

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