BPO operator deploys 40+ branded AI voice agents to handle 600K+ monthly calls in 60 days with Synthflow
A large BPO operator faced surging call volumes and rising enterprise client expectations that manual, agent-driven processes could no longer handle. Scaling with more human agents was no longer viable financially or logistically, while enterprise customers demanded faster turnaround, greater accuracy, and multilingual capabilities.
The BPO deployed 40+ branded AI voice agents in under 60 days and now handles 600K+ monthly calls without adding headcount or sacrificing quality, adding a modern automation layer and new revenue channel.
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Frequently asked questions
What did this team achieve with this AI workflow?
The BPO deployed 40+ branded AI voice agents in under 60 days and now handles 600K+ monthly calls without adding headcount or sacrificing quality, adding a modern automation layer and new revenue channel.
What tools did this team use?
Synthflow, SIP.
What results were reported?
monthly calls handled by AI agents: 600K+; AI voice agents deployed: 40+; Languages supported: 15+; AI conversation latency: under 800ms (source-reported, not independently verified).
How is this call center ai AI workflow structured?
Call volume surge triggers need → AI voice agent conducts conversation → Scheduling, support, lead qualification → SIP and CRM integration → 600K+ monthly calls handled.