Back office ops · Production

BT automates 163 processes saving over 20,000 hours per month with Blue Prism RPA

The problem

BT's employees spent significant time on simple, repetitive, mundane tasks, limiting their ability to focus on customers and complex work across a 100,000-person global workforce.

Workflow diagram · grounded in source
1
Process vetting
validation
“it's very important to be quite critical about what to automate and when”
2
Robot development via federated hubs
integration
“BT has what he calls a "federated delivery model". The Technology division has its own delivery hub while owning the platform and an automation centre of excellence, with other hubs nested in BT's CFUs, as well as Group Business Services…”
3
Autonomous task execution
ai_action
“BT has already leveraged Blue Prism's platform to automate 163 individual processes using 266 robots, or digital workers, which together amount to more than 20,000 hours per month of manual effort saved”
4
Partner-driven automation at EE
integration
“Cognizant basically said they'd come in at their own cost, they would perform the automation internally using our Blue Prism platform - so we retain the rights to use those robots once they're developed - and then effectively we would ga…”
Reported outcome

BT automated 163 individual processes using 266 digital workers, saving more than 20,000 hours per month of manual effort and enabling growth in teams who can now take on more varied work.

Reported metrics
Processes automated163
Digital workers deployed266
Manual effort saved per month (company-wide)more than 20,000 hours per month
Technology division hours saved per month (current)approximately 1,800 hours per month
Show all 7 reported metrics
processes automated163
digital workers deployed266
manual effort saved per month (company-wide)more than 20,000 hours per month
Technology division hours saved per month (current)approximately 1,800 hours per month
Technology division hours target (end of this year)4,000 hours per month
Technology division hours target (end of next year)10,000 hours per month
Technology division hours target (end of following year)23,000 hours per month
Reported stack
Blue Prism
Source
https://www.blueprism.com/resources/case-studies/bt-how-intelligent-automation-is-a-pillar-of-digitization-in-the-worlds-oldest-telco/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

BT automated 163 individual processes using 266 digital workers, saving more than 20,000 hours per month of manual effort and enabling growth in teams who can now take on more varied work.

What tools did this team use?

Blue Prism.

What results were reported?

Processes automated: 163; Digital workers deployed: 266; Manual effort saved per month (company-wide): more than 20,000 hours per month; Technology division hours saved per month (current): approximately 1,800 hours per month (source-reported, not independently verified).

How is this back office ops AI workflow structured?

Process vetting → Robot development via federated hubs → Autonomous task execution → Partner-driven automation at EE.

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