Customer support · Production
Build AI support agents with Claude
The problem
Organizations need to handle customer support requests faster, reduce resolution times and costs, and deliver personalized responses across channels and languages.
Workflow diagram · grounded in source
1
Ticket submitted for classification
trigger
“here is the content of the support ticket you need to classify”
2
AI analyzes and classifies ticket
ai_action
“Quote the most relevant parts of the ticket content.
– List each category and note how it relates to the ticket content.
– For each category, provide arguments for and against classifying the ticket into that category.
– Rank the top 3 m…”
3
Intelligent conversation routing
routing
“Help customers faster with intelligent conversation routing”
4
Classification output with reasoning
output
“<category>Your chosen category goes here</category>
<reasoning>A concise summary of your reasoning for choosing this category</reasoning>”
Reported outcome
Claude enables AI support agents to cut resolution times and support costs while increasing customer satisfaction, with intelligent routing and personalized multi-language responses.
Reported metrics
Resolution timesCut resolution times
Support costscut support costs
Customer satisfactionincreasing customer satisfaction
Reported stack
ClaudeClaude Developer PlatformWorkbenchprompt caching
Frequently asked questions
What did this team achieve with this AI workflow?
Claude enables AI support agents to cut resolution times and support costs while increasing customer satisfaction, with intelligent routing and personalized multi-language responses.
What tools did this team use?
Claude, Claude Developer Platform, Workbench, prompt caching.
What results were reported?
Resolution times: Cut resolution times; Support costs: cut support costs; Customer satisfaction: increasing customer satisfaction (source-reported, not independently verified).
How is this customer support AI workflow structured?
Ticket submitted for classification → AI analyzes and classifies ticket → Intelligent conversation routing → Classification output with reasoning.