Call center ai · Production

Claro Brazil improves sales conversions by 7%, NPS by 14 points, and reduces complaints 22% with Verint Speech Analytics

The problem

Claro Brazil sought to improve sales performance and deliver superior customer service at scale, requiring greater accuracy in call analysis to support its customer-centric strategy.

Workflow diagram · grounded in source

AI call transcription

ai_action

“significantly enhanced its call analysis accuracy with Verint Exact Transcription Bot, in turn enabling it to make sales calls faster, more agile, and more precise”

Da Vinci AI analytics

ai_action

“With the Verint Da Vinci AI-powered business analytics solution, Claro can amplify the voice of the customer and has transformed how it does business”

Business outcomes realized

output

“Claro's areas integrated with Verint Speech Analytics improved sales conversions by 7%, raised Transactional Net Promoter Score by 14 points, a 1.5x improvement, and achieved a 22 percent reduction in customer complaints with regulatory …”

Reported outcome

Claro's areas integrated with Verint Speech Analytics improved sales conversions by 7%, raised Transactional Net Promoter Score by 14 points (a 1.5x improvement), and achieved a 22 percent reduction in customer complaints with regulatory agencies.

Reported metrics

Sales conversions improvement7%

Transactional Net Promoter Score increase14 points

NPS improvement multiplier1.5x improvement

Customer complaints reduction with regulatory agencies22 percent

Reported stack

Verint Speech AnalyticsVerint Da Vinci AIVerint Exact Transcription Bot

Source

https://www.verint.com/case-studies/claro-brazil-improves-sales-conversions-increases-net-promoter-score-and-reduces-complaints-with-verint/

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Frequently asked questions

What did this team achieve with this AI workflow?

Claro's areas integrated with Verint Speech Analytics improved sales conversions by 7%, raised Transactional Net Promoter Score by 14 points (a 1.5x improvement), and achieved a 22 percent reduction in customer compla…

What tools did this team use?

Verint Speech Analytics, Verint Da Vinci AI, Verint Exact Transcription Bot.

What results were reported?

Sales conversions improvement: 7%; Transactional Net Promoter Score increase: 14 points; NPS improvement multiplier: 1.5x improvement; Customer complaints reduction with regulatory agencies: 22 percent (source-reported, not independently verified).

How is this call center ai AI workflow structured?

AI call transcription → Da Vinci AI analytics → Business outcomes realized.