Customer support · Production
CRM platform white-labels Synthflow AI voice agents, reaching 500K+ calls/month in 60 days
The problem
The CRM provider's customers needed better ways to manage call volumes and accelerate responsiveness, but building real-time voice automation in-house posed serious roadblocks: months of engineering work, increased technical debt, and delayed time-to-market.
Workflow diagram · grounded in source
1
Call volume demand identified
trigger
“The CRM provider's customers were looking for better ways to manage call volumes and accelerate responsiveness across teams”
2
White-label voice AI integrated
integration
“Synthflow delivered a turnkey, white-labeled voice AI layer—fully integrated and live in just 60 days. The deployment included: CRM and SIP trunking integrations”
3
AI voice agents handle calls
ai_action
“Human-like voice agents with latency under 800ms”
4
Branded automation delivered to customers
output
“Customers access seamless, branded voice agents directly within the CRM interface”
Reported outcome
Synthflow's white-labeled AI voice agents now handle 500K+ calls per month, fully deployed in 60 days with no internal engineering lift required, opening a new revenue channel for the CRM provider.
Reported metrics
monthly AI-powered calls500K+
Deployment time (contract to launch)60 days
Reported stack
SynthflowSIP trunking
Frequently asked questions
What did this team achieve with this AI workflow?
Synthflow's white-labeled AI voice agents now handle 500K+ calls per month, fully deployed in 60 days with no internal engineering lift required, opening a new revenue channel for the CRM provider.
What tools did this team use?
Synthflow, SIP trunking.
What results were reported?
monthly AI-powered calls: 500K+; Deployment time (contract to launch): 60 days (source-reported, not independently verified).
How is this customer support AI workflow structured?
Call volume demand identified → White-label voice AI integrated → AI voice agents handle calls → Branded automation delivered to customers.