Customer support · Production

Descript AI-powered video creation and editing for customer support teams

The problem

Customer support teams spend countless hours recording and re-recording tutorial videos, and every product update forces a time-consuming remake of existing support materials.

Workflow diagram · grounded in source
1
Record video or screen
trigger
“Descript makes it easy to record yourself, your screen, or both, and to quickly edit before you share”
2
Underlord AI editing
ai_action
“let our AI assistant Underlord erase all your "ums", instantly cut your verbal stumbles, eliminate any weird background noise, even direct your eyes to the camera”
3
Voice clone audio generation
ai_action
“Revise your video's transcript, then use your voice clone, or a stock AI voice, to generate new audio without rerecording”
4
Captions and translation
ai_action
“Get translated captions—that stay synced with your video as you edit—in seconds. Even get translated audio by using our AI stock speakers.”
5
Publish with live link
output
“Get a unique link to your video that updates when you make changes. That way, you can embed your videos across your help center and your website, and you never have to change the link.”
Reported outcome

With Descript's AI tools, support teams can edit tutorials in about 1/10th the time, reduce hours of polish to minutes, and update videos by revising text rather than re-recording.

Reported metrics
Tutorial editing time reduction1/10th the time
Video polish timeHours of polish, now in minutes
G2 product rating4.6-out-of-5-star rating
Languages supported for translated captions20+
Show all 6 reported metrics
tutorial editing time reduction1/10th the time
video polish timeHours of polish, now in minutes
G2 product rating4.6-out-of-5-star rating
languages supported for translated captions20+
languages for translate and dub30+
pre-Descript recording timecountless hours to record and re-record
Reported stack
DescriptUnderlordZoom
Source
https://www.descript.com/teams/customer-support
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

With Descript's AI tools, support teams can edit tutorials in about 1/10th the time, reduce hours of polish to minutes, and update videos by revising text rather than re-recording.

What tools did this team use?

Descript, Underlord, Zoom.

What results were reported?

Tutorial editing time reduction: 1/10th the time; Video polish time: Hours of polish, now in minutes; G2 product rating: 4.6-out-of-5-star rating; Languages supported for translated captions: 20+ (source-reported, not independently verified).

How is this customer support AI workflow structured?

Record video or screen → Underlord AI editing → Voice clone audio generation → Captions and translation → Publish with live link.

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