Customer support · Production
Deutsche Telekom and ElevenLabs announce partnership to bring AI voice agents to customer service
The problem
Deutsche Telekom sought to augment its customer support with more personal, human-like interactions that are available around the clock and free of waiting time.
Workflow diagram · grounded in source
1
Customer contacts via app or phone
trigger
“via app and phone”
2
AI voice agent handles interaction
ai_action
“bring ElevenLabs' AI voice agents to the customer service of Europe's largest Telco (via app and phone)”
3
24/7 human-like service delivery
output
“realistic AI voice agents - available 24/7 and without any waiting time - to augment customer support with a more personal, human-like interaction”
Reported outcome
Deutsche Telekom customers will soon have access to realistic AI voice agents available 24/7 and without any waiting time, as part of a shared vision to democratize access to AI.
Reported metrics
Service availabilityavailable 24/7 and without any waiting time
Frequently asked questions
What did this team achieve with this AI workflow?
Deutsche Telekom customers will soon have access to realistic AI voice agents available 24/7 and without any waiting time, as part of a shared vision to democratize access to AI.
What results were reported?
Service availability: available 24/7 and without any waiting time (source-reported, not independently verified).
How is this customer support AI workflow structured?
Customer contacts via app or phone → AI voice agent handles interaction → 24/7 human-like service delivery.