Call center ai · Production

Eldra resolves around 90% of inbound calls end-to-end for elderly home care using ElevenAgents

The problem

Elderly home care users need trustworthy, clear phone-based support for instant answers about care visits, but voice assistants that sound synthetic or respond too slowly cause users to lose trust, while care providers face growing demand under staffing and funding pressure.

First attempt

Eldra tested multiple voice providers and found that none other than ElevenLabs met their requirements for voice quality and language support, including low-latency natural Swedish.

Workflow diagram · grounded in source
1
Caller dials phone number
trigger
“Seniors call a regular phone number to ask about upcoming visits, who is coming, or changes in plans. Family members and home care staff use the same service to stay aligned.”
2
Agent delivers care info
ai_action
“Eldra uses ElevenAgents across every call to make home care information available immediately, without requiring an app, logins, or new devices.”
3
Out-of-scope call forwarded
routing
“When a request is unclear or outside scope, the call is forwarded to the appropriate staff member.”
Reported outcome

Around 90% of inbound calls are now resolved end-to-end by the agent, creating a significant efficiency gain for care providers, with users staying engaged longer and increasingly relying on the assistant.

Reported metrics
Inbound calls resolved end-to-end by agentaround 90%
Care provider efficiencysignificant efficiency gain
Reported stack
ElevenAgentsElevenLabs
Source
https://elevenlabs.io/blog/eldra
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Around 90% of inbound calls are now resolved end-to-end by the agent, creating a significant efficiency gain for care providers, with users staying engaged longer and increasingly relying on the assistant.

What tools did this team use?

ElevenAgents, ElevenLabs.

What results were reported?

Inbound calls resolved end-to-end by agent: around 90%; Care provider efficiency: significant efficiency gain (source-reported, not independently verified).

What failed first in this deployment?

Eldra tested multiple voice providers and found that none other than ElevenLabs met their requirements for voice quality and language support, including low-latency natural Swedish.

How is this call center ai AI workflow structured?

Caller dials phone number → Agent delivers care info → Out-of-scope call forwarded.

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