Customer support · Production

ElevenLabs Customer Stories: Voice AI deployments across BFSI, Telecom, Healthcare, and E-Commerce

The problem

(not stated)

Workflow diagram · grounded in source
1
Outbound voice agent deployed
Trigger
Outbound voice agents are deployed to reach riders and partners.
source quote
“Reaching 75% of riders and partners with outbound voice agents.”
2
Real-time AI call assistance
Ai action
Real-time AI assistance and translation is brought to any phone call.
source quote
“Bringing real-time AI assistance and translation to any phone call.”
3
Faster customer resolutions
Output
ElevenAgents delivers faster resolutions for large customer bases.
source quote
“10X faster resolutions for 35M US customers with ElevenAgents.”
Reported outcome

Multiple organizations across BFSI, Telecom, Healthcare, and E-Commerce report significant speed, conversion, and engagement improvements using ElevenLabs voice agents and conversational AI.

Reported metrics
Resolution time10X faster
Ticket resolution time reduction8x
Onboarding speed20% faster
Rider and partner reach via outbound agents75%
Show all 10 reported metrics
resolution time10X faster
ticket resolution time reduction8x
onboarding speed20% faster
rider and partner reach via outbound agents75%
origination costs41%
lead-to-lock conversion rateDoubling
health screening conversion rates3.5x
lead capture lift35%
conversion improvement35%
CSAT improvement20%
Reported stack
ElevenAgentsElevenLabs
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Source
https://elevenlabs.io/customer-stories
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Frequently asked questions

What did this team achieve with this AI workflow?

Multiple organizations across BFSI, Telecom, Healthcare, and E-Commerce report significant speed, conversion, and engagement improvements using ElevenLabs voice agents and conversational AI.

What tools did this team use?

ElevenAgents, ElevenLabs.

What results were reported?

Resolution time: 10X faster; Ticket resolution time reduction: 8x; Onboarding speed: 20% faster; Rider and partner reach via outbound agents: 75% (source-reported, not independently verified).

How is this customer support AI workflow structured?

Outbound voice agent deployed → Real-time AI call assistance → Faster customer resolutions.

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