Call center ai · Production
ElevenLabs and Deutsche Telekom unveil Magenta AI Call Assistant, the world's first network-integrated AI call assistant
The problem
Phone calls were limited by language barriers and administrative friction, and any AI-enhanced capability required additional apps or special devices, making it inaccessible to many users.
Workflow diagram · grounded in source
1
"Hey Magenta" activation
trigger
“By simply saying "Hey Magenta" during a call, users activate the specialized AI agent powered by ElevenLabs. All participants are notified the moment the assistant is engaged, and AI processing only begins after explicit activation.”
2
Real-time translation
ai_action
“Participants speak and listen in their native languages with seamless, low-latency translation.”
3
Agentic in-call assistance
ai_action
“the integrated AI agent can answer questions and take action during the call, including suggesting nearby restaurants, comparing travel options, checking appointment availability, and completing bookings”
4
Post-call summary delivered
output
“key points, appointments, and action items are automatically captured. The assistant delivers a concise summary the moment a call ends, ensuring no detail - from a meeting time to a specific address - is lost.”
Reported outcome
The Magenta AI Call Assistant embeds real-time translation, agentic assistance, and intelligent summarization directly in Deutsche Telekom's network infrastructure, working on any device without additional apps, with rollout planned for German customers later in 2026 and support for up to 50 languages over the following 12 months.
Reported metrics
Languages supported (planned)up to 50 languages
Reported stack
ElevenLabsMagenta AI Call Assistant
Frequently asked questions
What did this team achieve with this AI workflow?
The Magenta AI Call Assistant embeds real-time translation, agentic assistance, and intelligent summarization directly in Deutsche Telekom's network infrastructure, working on any device without additional apps, with…
What tools did this team use?
ElevenLabs, Magenta AI Call Assistant.
What results were reported?
Languages supported (planned): up to 50 languages (source-reported, not independently verified).
How is this call center ai AI workflow structured?
"Hey Magenta" activation → Real-time translation → Agentic in-call assistance → Post-call summary delivered.