Back office ops · Production

ElevenLabs partners with Ukraine to build the world's first agentic government using voice AI

The problem

Ukrainian public services needed to become more efficient and accessible, with healthcare burdened by administrative overhead and educational content not accessible to all learners.

Workflow diagram · grounded in source
1
AI agents serve citizens
trigger
“AI agents work on citizens' behalf across ministries, connecting national systems with individual needs”
2
Personalised AI tutoring via Mriia
ai_action
“teams are developing Mriia, an app for personalised AI tutors that adapt to each learner's knowledge and pace”
3
Educational content dubbing and translation
ai_action
“exploring agents to make educational content more accessible through dubbing and translation”
4
Business support via Obriy agents
integration
“integrating agents into Obriy, a platform supporting businesses and gathering public feedback”
5
Healthcare speech automation
ai_action
“speech technology is being used to reduce administrative work and make care more accessible”
6
Diia.AI public service delivery
output
“Diia.AI - the world's first public-service agent app and platform”
Reported outcome

Ukraine launched Diia.AI as the world's first public-service agent app and platform, and is expanding AI agents across the Ministries of Education, Economy, and Health with ElevenLabs' support.

Reported metrics
Agentic government milestoneworld's first agentic government
Public-service agent app milestoneworld's first public-service agent app and platform
Healthcare administrative workreduce administrative work
Reported stack
ElevenLabsMriiaObriyDiia.AI
Source
https://elevenlabs.io/blog/building-the-first-agentic-government-with-ukraine
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Ukraine launched Diia.AI as the world's first public-service agent app and platform, and is expanding AI agents across the Ministries of Education, Economy, and Health with ElevenLabs' support.

What tools did this team use?

ElevenLabs, Mriia, Obriy, Diia.AI.

What results were reported?

Agentic government milestone: world's first agentic government; Public-service agent app milestone: world's first public-service agent app and platform; Healthcare administrative work: reduce administrative work (source-reported, not independently verified).

How is this back office ops AI workflow structured?

AI agents serve citizens → Personalised AI tutoring via Mriia → Educational content dubbing and translation → Business support via Obriy agents → Healthcare speech automation → Diia.AI public service delivery.

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