Endeksa hits 138% boost in lead generation and 59% decrease in waiting times with Tidio
Endeksa struggled with an overwhelming volume of phone calls and needed a scalable platform to manage communication with over 400,000 users. Prior platforms were tested but proved too expensive relative to the functionality they delivered, with costs rising while benefits stayed flat.
Previous platforms tested by Endeksa were too expensive for the scale of their user base, and costs kept rising while the benefits delivered by those platforms stayed flat.
After implementing Tidio, Endeksa achieved a 59% decrease in waiting times, a 138% increase in leads, an 88% chatbot helpfulness rate, and a 10% increase in overall customer satisfaction.
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Frequently asked questions
What did this team achieve with this AI workflow?
After implementing Tidio, Endeksa achieved a 59% decrease in waiting times, a 138% increase in leads, an 88% chatbot helpfulness rate, and a 10% increase in overall customer satisfaction.
What tools did this team use?
Tidio, Flows.
What results were reported?
Waiting time decrease: 59%; Lead generation increase: 138%; Chatbot helpfulness rate: 88%; Customer satisfaction rate increase: 10% (source-reported, not independently verified).
What failed first in this deployment?
Previous platforms tested by Endeksa were too expensive for the scale of their user base, and costs kept rising while the benefits delivered by those platforms stayed flat.
How is this customer support AI workflow structured?
Customer query arrives → Route to service or sales → Pre-chat survey captures leads → Bot checks evaluation satisfaction → Automated feedback collection → Analytics monitoring.