Customer support · Production

Euro Paper cuts service time 35% and doubles inbound orders with Synthflow voice AI

The problem

Euro Paper, a family-run manufacturer with growing demand, faced modern customer expectations clashing with traditional workflows — rising inquiries and limited staff resulted in slow quotes, delays, and missed sales opportunities.

Workflow diagram · grounded in source
1
Inbound call received
trigger
“Within days, the AI was managing inbound inquiries 24/7”
2
Instant quote and product support
ai_action
“delivering accurate quotes in seconds, navigating product questions, and helping users choose the right solutions”
3
Sales lead qualification
ai_action
“Seeing these early wins, Euro Paper expanded the AI mandate to include sales qualification”
4
Upselling and order tracking
ai_action
“to handle inbound calls, lead qualification, and even upselling and order tracking”
5
Package recommendation and close
output
“qualifies leads, recommends packages and closes transactions”
Reported outcome

Euro Paper achieved 35% faster customer service, saved 4 hours of team work daily, doubled its daily order intake, and improved customer satisfaction by 15%, all without expanding sales staff or infrastructure.

Reported metrics
Customer service speed35% faster
Team work saved daily4 hours
Daily order intake2x
Customer satisfaction+15%
Reported stack
Synthflow
Source
https://synthflow.ai/customer-stories/customer-support
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Euro Paper achieved 35% faster customer service, saved 4 hours of team work daily, doubled its daily order intake, and improved customer satisfaction by 15%, all without expanding sales staff or infrastructure.

What tools did this team use?

Synthflow.

What results were reported?

Customer service speed: 35% faster; Team work saved daily: 4 hours; Daily order intake: 2x; Customer satisfaction: +15% (source-reported, not independently verified).

How is this customer support AI workflow structured?

Inbound call received → Instant quote and product support → Sales lead qualification → Upselling and order tracking → Package recommendation and close.

Related customer support cases