Customer support · Production

Everlywell expands health screening access with ElevenLabs AI voice and chat agents

The problem

Everlywell needed to reach more members — especially Spanish speakers — with outreach that felt human and adapted in real time, while translating complex biomarker data into personalized health insights and meeting strict HIPAA privacy requirements.

Workflow diagram · grounded in source
1
Outbound screening reminder
trigger
“launched outbound voice agents that remind members about eligible screenings and services”
2
Multilingual voice agent contact
ai_action
“Zero-retention processing, native-quality multilingual voices, and reliable low-latency conversations enabled natural, trusted outreach in English and Spanish while meeting strict health privacy requirements, like HIPAA compliance”
3
Website chat agent guidance
ai_action
“two website chat agents: one guiding consumers to the right tests and one educating enterprise prospects”
4
Measurable preventive care action
output
“That approach is translating into measurable action on preventive care”
Reported outcome

Everlywell achieved a 10% improvement in conversion for members completing health screenings and 3.5x conversion rates for Spanish-speaking members, both versus traditional IVR.

Reported metrics
conversion improvement for members completing health screenings vs IVR10%
conversion rate for Spanish-speaking members vs IVR3.5x
Reported stack
ElevenLabs AgentsEvaEva EngageEva CareEva Support
Source
https://elevenlabs.io/blog/everlywell
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Everlywell achieved a 10% improvement in conversion for members completing health screenings and 3.5x conversion rates for Spanish-speaking members, both versus traditional IVR.

What tools did this team use?

ElevenLabs Agents, Eva, Eva Engage, Eva Care, Eva Support.

What results were reported?

conversion improvement for members completing health screenings vs IVR: 10%; conversion rate for Spanish-speaking members vs IVR: 3.5x (source-reported, not independently verified).

How is this customer support AI workflow structured?

Outbound screening reminder → Multilingual voice agent contact → Website chat agent guidance → Measurable preventive care action.

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