Customer support · Production
Freddy AI Agent Product Tour — Freshworks Freshdesk Omni
The problem
Support agents lacked the tools needed to successfully service customers and deliver a high level of personalization.
Workflow diagram · grounded in source
1
Customer contacts support
trigger
“if they don't have the tools to successfully service that customer, it's hard to deliver that high level of personalization”
2
Freddy AI delivers automated experience
ai_action
“We adopted Freshworks Freddy AI for a highly automated and personalized customer experience”
Reported outcome
After adopting Freshworks Freddy AI, PhonePe Insurance reports a highly automated and personalized customer experience and says it has accomplished most of what it had in mind after a year of use.
Reported metrics
businesses trusting Freshworks worldwide74,000+
Customer experience qualityhighly automated and personalized customer experience
Goals accomplishedaccomplished most of what we had in mind
Reported stack
Freshworks Freddy AIFreddy AI AgentFreshdesk Omni
Frequently asked questions
What did this team achieve with this AI workflow?
After adopting Freshworks Freddy AI, PhonePe Insurance reports a highly automated and personalized customer experience and says it has accomplished most of what it had in mind after a year of use.
What tools did this team use?
Freshworks Freddy AI, Freddy AI Agent, Freshdesk Omni.
What results were reported?
businesses trusting Freshworks worldwide: 74,000+; Customer experience quality: highly automated and personalized customer experience; Goals accomplished: accomplished most of what we had in mind (source-reported, not independently verified).
How is this customer support AI workflow structured?
Customer contacts support → Freddy AI delivers automated experience.