Call center ai · Production

GAIL automates financial services sales and support across borders with ElevenLabs AI voices

The problem

Insurance and banking customer service and sales teams faced high workload handling customer interactions across multiple countries and languages, requiring automation at scale.

Workflow diagram · grounded in source
1
Inbound call received
trigger
“GAIL can fully automate inbound call handling”
2
Human-like AI voice conversation
ai_action
“GAIL is capable of having human-like conversations, in multiple languages, to take some of the load from customer service and sales teams”
3
Real-time language routing
routing
“GAIL agents are multilingual, and can seamlessly change languages during a call depending on who they are talking to”
4
Lead pre-qualification
ai_action
“pre-qualify leads with AI-driven conversations”
5
Outbound campaign execution
ai_action
“conduct outbound support campaigns, pre-qualify leads with AI-driven conversations, implement multi-channel outreach strategies”
Reported outcome

GAIL fully automates inbound call handling, outbound campaigns, and lead pre-qualification across multiple countries in Spanish, English, and Japanese, achieving 60% more efficiency than human agents and 30% more accurate data collection in Latin American debt collection.

Reported metrics
Efficiency vs human agents (debt collection)60% more efficient than human agents
Data collection accuracy (debt collection)30% more accurate data collection
Reported stack
ElevenLabs
Source
https://elevenlabs.io/blog/gail
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

GAIL fully automates inbound call handling, outbound campaigns, and lead pre-qualification across multiple countries in Spanish, English, and Japanese, achieving 60% more efficiency than human agents and 30% more accu…

What tools did this team use?

ElevenLabs.

What results were reported?

Efficiency vs human agents (debt collection): 60% more efficient than human agents; Data collection accuracy (debt collection): 30% more accurate data collection (source-reported, not independently verified).

How is this call center ai AI workflow structured?

Inbound call received → Human-like AI voice conversation → Real-time language routing → Lead pre-qualification → Outbound campaign execution.

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